Customer Service

Shipping & Delivery

SHIPPING METHODS

Overnight shipping is required. Any order that contains a perishable item will be shipped using Overnight service.

We ship 2-3 business day after your order.

We ship in the New York City & New Jersey.

New York City

Enjoy free shipping on orders of $150 or more in the New York City.
The minimum order is $50.
Orders over $150 qualify for free delivery.
Orders under $150 have a $5 delivery charge.

New Jersey

Enjoy free shipping on orders of $250 or more in the New York City.
The minimum order is $100.
Orders over $250 qualify for free delivery.
Orders under $250 have a $15 delivery charge.
Product Packaging: Caviar Russe continuously invests in new shipping technology that allows for perishable products to withstand unforeseen delays in transport. Shipments that are delayed can stay good for up to 72 hours.
Returns & Replacements
Our product is held to the highest standards for quality and freshness. Upon arrival, all product should be thoroughly inspected and all perishables immediately refrigerated. Should there be a concern that the product as received is unsatisfactory, a claim must be made within 24 hours of receipt of the delivery. Upon notification, Sakhalin INC will advise a return authorization code and specific return instructions. No returns will be accepted without prior return authorization.
Ordering
Add the merchandise you want to your shopping cart, provide your shipping address and billing information, select a payment method, and complete the checkout process. You will receive an order number on the order confirmation page and via an order confirmation email. You should retain a copy of this information for your records. Your order number will be needed for inquiries related to your purchase. If you want to place an order by phone or by e-mail, please contact our Customer Service.
Payment, Pricing & Promotions
We accept all bank cards (credit and debit) and PayPal.
Security
Shopping at russianfoodstore.us is 100% SAFE. We guarantee that every transaction at russianfoodstore.us will be 100% safe and secure. Our secure server software (SSL) is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.